Resolving Outlook's 'Disconnected' Status from Microsoft 365

Introduction

Outlook may show “Disconnected” in the status bar, preventing access to emails and calendar items. This guide explains how to troubleshoot and resolve the issue.

Common Causes

1. Network connectivity problems.
2. Incorrect email account settings.
3. Expired credentials or authentication issues.
4. Corrupt Outlook profile.

Steps to Resolve the Issue

1. Check Your Network Connection

• Confirm your device is connected to the internet.
• Test access to other online resources to rule out general network issues.

2. Verify Credentials

• Restart Outlook, and if prompted, re-enter your Microsoft 365 credentials.
• Reset your password if necessary.

3. Repair Account Settings

• Go to File > Account Settings > Account Settings.
• Select your account and click Repair.

4. Update Outlook

• Ensure you have the latest version of Outlook installed.

5. Recreate Your Outlook Profile

• Go to Control Panel > Mail > Show Profiles.
• Click Add, name the new profile, and set it as default.

For Persistent Issues

• Use the Microsoft Support and Recovery Assistant tool to diagnose and fix advanced issues.

Conclusion

These steps should help resolve Outlook’s disconnected status and restore its functionality. For further assistance, Create a Ticket.