Fixing the “Outlook Disconnected” Error

Introduction

The "Disconnected" error in Outlook occurs when the application loses connection to the Microsoft 365 servers. This issue impacts email sending and receiving, potentially disrupting workflow.

Common Causes

• Network issues or VPN conflicts.

• Incorrect account settings or outdated credentials.

• Microsoft 365 server outages.

• Corrupt Outlook profile or application files.

Steps to Resolve the Issue

Step 1: Verify Network Connectivity

• Ensure your device is connected to the internet.
• Disable any active VPN or proxy settings that might interfere with Outlook's connection.

Step 2: Check Account Settings

• Open File > Account Settings > Account Settings.
• Select your email account and click Change.
• Verify that the server settings (e.g., Exchange server address) are correct.

Step 3: Repair the Outlook Profile

• Go to Control Panel > Mail > Profiles.
• Select your profile and click Repair.
• Follow the prompts to fix any inconsistencies.

Step 4: Update or Reinstall Outlook

• Check for updates in File > Office Account > Update Options > Update Now.
• If issues persist, uninstall and reinstall Outlook.

Step 5: Check Microsoft 365 Server Status

• Visit the Microsoft 365 Service Health Dashboard to confirm if there are server outages.

Conclusion

If the issue persists after following these steps, Raise a Ticket for further assistance.