Resolving Issues with Email Attachments in Outlook

Introduction

You may encounter attachment issues, such as the inability to send, receive, or open files. Resolving these problems ensures smoother communication.

Common Causes

• Attachment size exceeds the limit (20 MB for emails).

• File type restrictions or blocked attachments.

• Corrupted attachment files.

• Add-ins interfering with attachment handling.

Steps to Resolve the Issue

Step 1: Verify Attachment Size

• Compress large files using tools like WinRAR or upload them to OneDrive for Business and share the link.

Step 2: Check File Types

• Ensure the file type isn’t restricted by your organization's policies.
• Rename the file if its extension is blocked (e.g., change .exe to .txt).

Step 3: Repair Corrupted Files

• Test the attachment by opening it on another device or application.
• Request a fresh copy from the sender if the file is corrupted.

Step 4: Disable Problematic Add-Ins

• Navigate to File > Options > Add-ins.
• Disable any suspicious add-ins, especially antivirus or file scanning tools.

Conclusion

Most attachment issues can be resolved by following these steps. If the problems persist contact us or ​Raise a Ticket.