OneDrive Storage Full Errors

Introduction

OneDrive users may encounter a "Storage Full" error when their allocated storage limit is reached. This issue can prevent file uploads, syncing, and backups. Resolving it is important to ensure seamless file access and prevent disruptions in collaboration.

Common Causes

1. Exceeding OneDrive Storage Quota – The total space used exceeds the allocated limit.
2. Large Files or Folders – Uploading large files or excessive data fills up storage quickly.
3. Backups Consuming Space – Automatic backups from connected devices (e.g., PC or mobile) may be using storage.
4. Duplicate or Unused Files – Redundant files, especially media files, take up unnecessary space.
5. Shared Files from Others – Files shared by others and added to your OneDrive count toward your storage.
6. OneDrive Plan Limitations – Free OneDrive accounts have a 5GB limit; exceeding this requires upgrading.

Steps to Resolve the Issue

1. Check Available Storage

• Open OneDrive on Windows/Mac:

  1. Click the OneDrive icon in the taskbar or menu bar.
  2. Select Settings > Account.
  3. Check the used and available storage.

• Open OneDrive on Web:

  1. Go to OneDrive Web.
  2. Click on the Settings (⚙️) > Options > Manage Storage.
  3. View the storage details and file breakdown.

2. Delete Unnecessary Files & Folders

• On Desktop

  1. Open the OneDrive folder from File Explorer (Windows) or Finder (Mac).
  2. Sort files by size to find large items.
  3. Move unneeded files to the Recycle Bin or delete them permanently.

• On OneDrive Web

  1. Navigate to Files > Sort by Size.
  2. Select large or unused files and click Delete.
  3. Empty the Recycle Bin to free up space.

3. Manage Backups & Synced Folders

• Disable PC Folder Backup (Windows):

  1. Click the OneDrive icon > Settings > Sync & Backup.
  2. Under Back up important PC folders, uncheck Desktop, Documents, and Pictures.
  3. Click Stop Backup to free up space.

• Disable Mobile Auto-Uploads:

  1. Open the OneDrive app on your phone.
  2. Go to Settings > Camera Upload.
  3. Turn off automatic photo and video uploads.

4. Remove Shared Files You Don’t Need

• On OneDrive Web:
  1. Click Shared on the left panel.
  2. Identify large shared files you no longer need.
  3. Right-click and select Remove from my OneDrive (this won’t delete the original file).

5. Upgrade OneDrive Storage Plan (If Needed)

If OneDrive is still full after clearing unnecessary files, consider upgrading

Conclusion

By following these steps, users can efficiently manage their OneDrive storage, prevent future “Storage Full” errors, and ensure smooth syncing of files. If the issue persists, consider checking OneDrive's support page or Raise a Ticketfor additional help.