Fix: Outlook Not Sending or Receiving Emails

Introduction

When Outlook fails to send or receive emails, it disrupts communication. This guide covers common causes and solutions.

Common Causes

• Incorrect email settings
• Server issues or offline mode
• Corrupt Outlook profile
• Large email attachments blocking the queue

Steps to Resolve the Issue

1. Check Internet Connection
   • Ensure you have a stable internet connection.
2. Verify Outlook is Online
   • Go to Send/Receive and check if "Work Offline" is enabled. If so, disable it.
3. Clear Outbox and Resend Emails
   • Open Outbox, delete stuck emails, and resend.
4. Repair Outlook Profile
   • Go to File > Account Settings > Manage Profiles > Repair.
5. Check Mail Server Status
   • Visit Microsoft’s Service Status Page to see if there are Outlook service issues.

Conclusion

Following these steps should restore email functionality. If issues persist,​ Raise a Ticket  for Support.